Harold Zeigler Ford Lincoln Mercury of Elkhart

2010

Dear Mr. Neal,
I imagine in your profession that you, and your employees receive numerous complaints. I want to be different and offer compliments and thanks. My wife's Mercury Villager broke down around 10:00 A.M. one day and your service department was able to get it in the garage by 11:00. Your service manager Troy, and a technician,(I believe his name is Jack) were especially helpful and deserve commendation. Troy is aware that I have been unemployed since Monaco closed in August, 2008. He was able to have the vehicle repaired at the lowest price he could, and we thank him very much. A day after we got the vehhicle we had another problem; not related to the first, and the two men did a great job taking care of us. All too often people share news about the bad service they receive,so I think it is time to share a great service experience and that is what I hve been doing. I have told friends and family about our experience and recommend they come to your business if they need service.
Again, we say thank you for a job well done to Troy and Jack and trust that you will do the same.

Sincerely,
Larry and Marilyn Brown

Sorry I didn't return your call but I got a little busy. So far so good with the Jeep. I think it will fill our needs nicely. I did want to take moment to thank you and everyone we dealt with. I must say that this was one of the most pleasant car buying experiences I've ever had. I appreciate you taking the time to work with me via e-mail and telephone to help put the deal together. With busy schedules it make it difficult sometimes to car shop any other way. From your perspective it must be somewhat challenging when you're dealing with a customer at that level to know whether their serious or not. Again, I appreciate your efforts not only before, but during and the follow up call after wards.

I'll look you up with I come in from my first oil change. Speaking of which, should I make an appointment for that or can I just drive in?

Thanks again,

Brian

2009
I wanted to take a moment to commend one of your salespersons, Stan. Recently, Stan has assisted us with the buy out of a lease and the purchase of a mini-van. In both cases, Stan's customer service went above and beyond the call of duty. Some un-planned events made getting to a dealership very difficult , thanks to Stan, we were able to complete both transactions without ever having to leave our home. Now, that's the way to buy a car! I can honestly say that in the past, I would have equated purchasing a car right up there with going to the dentist for a root canal. Now, Stan, and Harold Zeigler, have my car buying business for life. Thank you for making our recent purchase experience a positive on.

Gail C

I recently had my 2004 Endeavor repaired at your Mitsubishi Service dept. My transmission broke down while visiting your city. The care given to me and my car was exceptional. I am so grateful to Mark H. and everyone who worked on my car.

I want to let you know your employees are the best I've dealt with. Thank you so much for the wonderful service you provide. I will never forget it!

Karen M

Scott and Ken, I wanted to thank the both you for your assistance this past weekend. I believe both of you went beyond the call of duty to help a customer in their time of need; especially considering I didn't even purchase my vehicle from your location. Your efforts should be noted by the dealer and BMW as well. There was also the BMW Tech who was called in on his day off as your service department was closed. I believe his name was Doug. It would be much appreciated if you could forward me his full name.

All three of you did a great deal to show that each customer is truly valued and to represent Harold Zeigler as an establishment that is committed to going the extra mile. Your actions also cemented BMW as a company that will stand behind their brand.

Thank you
Jason P

Hi my name is Alex Haggart; I work for the Suburban collection on the east side of the state. Always been a huge Mitsubishi fan and have now had 3 in a row. Never before now have I had a sales person enthusiastic about selling me one i have always sold my self on your product as being in new car sales my self I guess I expect a lot out of sales people. I feel you sales person Christy Seitz more then exceeded my expectations. She did everything in her power to EARN the sale. New car sales should be approached with the attitude of earning sales not order taking! she is a great sales person and you are lucky to have her on your staff! I will buy all future cars from your Mitsubishi store! I bought my last 2 Mitsubishi (my eclipse and my 08 lancer gts) from Moran over here in Southfield and I don't car how far away you are I will come back in 2 years for my EVO you have a customer from me now thank you for all you accommodations!

Alex Haggart

Yesterday, I did a completely stupid thing after shopping at Meijer's. I locked my key in the trunk, with my dog looking on in the backseat. Happily, the dealership is right next door! When I entered your building, from the first moment I was greeted with friendly salesman, Sancho.   Sancho brought me to the service area and introduced me to Teresa and eventually Ed, your detail man. Ed helped me get my key out (he had to remove my backseat).I thought you should know that I was impressed by both your staff's professionalism and over the top helpful approach to my little dilemma..Even my dog was given biscuits. - Nancy N

Chad, who is a parent here at Cross Creek, works for Harold Zeigler and they are doing a service for schools which we have been utilizing here at Cross Creek for the past 5 months. I thought you might be interested so am sending this to you. Chad will come (along with others) from Harold Zeigler, and pick up your car in the morning, do an oil change, wash the outside and vacuum the inside of your vehicle and then bring the car back to school for you. All this for only $21.95. The other neat thing about this is you earn "points" so your next oil change is less money (and they still do the wash and vacuum). I believe I spent $11.00 or $12.00 for my 2nd one.

As I said, we have done this for several months now and there have been no surprises, hidden costs or anything like that. We've even had some of our employees have them do other work on their vehicles. To date, I have received no negative comments from anyone here; in fact they have continued to use the service on a regular basis. - Pam H

Purchasing my car from your salesperson, Don, turned out to be the finest experience that I have had in buying cars throughout my lifetime. Don was particularly helpful throughout the entire process. Kevin also stepped in a couple of times when I visited the showroom with questions and Don was temporarily unavailable as he was working with other customers. The young ladies in the center area also were always quick to say "Hello and May I help you". Thank you for the experience of purchasing from your dealership and thank you for carrying a fine product. -Virgil L

Matt did an excellent job for me. I really like working with him - Robert B

I have been going to Harold Zeigler for service and purchases for the last 5 years and am very happy with the way I am treated and the service performed. - John N

Great Service experience. Jack does a very good job and the technician took care of all the necessary repairs. - James S

HZ was very easy to work with, had our car ready when we arrived and explained things well. - Brett W

CJ-my new Jeep Rocks! OMG I luv it and I am so thankful for your hard work. Thanks again for all you did and yes luv my car and I am telling everyone to come see you. - Heather G

Matt did an excellent job for me. I really like working with him - Robert B

I have been going to Harold Zeigler for service and purchases for the last 5 years and am very happy with the way I am treated and the service performed. - John N

Great Service experience. Jack does a very good job and the technician took care of all the necessary repairs. - James S

2008
I have always been a Mustang fan, however rising a family has not allowed for this type of car. So when my wife and I decided that we could make this purchase and start the search, I was very excited. ?After searching the internet and making a call to Harold Zeigler I had the pleasure talking with Carly on the phone. Carly cares for your internet Customer very well. She had a sale professional waiting for my wife and me when we arrived. The car was inside in a warm environment all clean and shinny. ?Damon presented the car very professionally and his product knowledge was evident. During the sales negotiation we felt very comfortable and not pressured. ?Every aspect of the sale was handled professionally and made our purchase enjoyable.

We are enjoying our Mustang and are assured to be a return Customer.

Thank you
Mark and Glenda Watervliet MI

This letter is to let you know that your people did a great job of responding to everyone of the items that I indentified that needed attention on our 2008 T&C Limited. Late this afternoon, I picked up the car at your dealership. It was "spotless clean" and every item had been either fixed or explained to my satisfaction. Jeff, Assistant Service Manager, is our service representative. He kept me informed during the week as to the progress of the work on the car. He also arranged for a Nitro that we drove during the time the car was being worked on and fixed. Kevin, is the person we dealt with in obtaining this vehicle; he is also the person we worked with in obtaining the 2006 T&C Limited that we had before this 2008. One of the main reasons we came back to Zeigler was because of the way Kevin worked with us. He is a great representative of your organization. Let me also compliment Mike Millard. He has been a person who has provided answers and has provided great service to us on both the 2006 and 2007 vans. These people are real assets to your organization. Many times, people complain: "Too seldom do people say "Thanks". Therefore, we want to say "Thank you for a job well done." - Richard T

I wanted to write to compliment your dealership and outline a great experience that my wife and I had with you folks over this past week. I especially wanted to tell you how helpful everyone in your service department was, especially Scott Hurley and Jack Alexander. My wife and I were traveling from Chicago home to Massachusetts when we decided to put the top down in our 2002 T Bird, so we stopped at the Elkhart service area. My wife had thrown a carry on bag in the roof well and I did not know it. I put the top down and when I did the top pushed the bag down and crushed a relay box and cooked it. We got your dealership number for the Ford hot line. Jack gave us a number to call and we arranged for a tow from the interstate. When we arrived at the dealership your service department took our car right in and started work while Jack set us up with popcorn, water and made us feel right at home. When it became apparent the car would not be fixed by the end of the day, Jack made arrangements to get us out to the interstate hotels and the next day when we needed to wait for the part to arrive Jack pointed us in the direction of Enterprise when we asked if we could rent a car from your company. Wednesday we were finally on the road. Although I did not get the name of the service tech, I wanted to thank him for his persistence because being somewhat of a backyard mechanic, I know electrical problems are tough to diagnose and I also know he stayed late Monday evening to work on our car even though he was scheduled to leave at 5. Lastly, I was braced for an outrageous bill. I was pleasantly surprised that the bill was fair and reasonable.    So, a great big Thanks to all who heeled us, it was greatly appreciated, especially our service tech and Jack. - Roger P

I just wanted to say "Thanks" for the care and follow up you provided my parents, Frank and Barbara, on the repair of their minivan AC repair. Having dealt with your dealership twice I can say you have terrific people.   If I did not live in San Diego, I would buy a card from you anytime.

Sincerely,
Chris L

My daughter, Michelle, recently purchased a jeep from your dealership and there are a few people that need to be recognized for their extraordinary service--especially one individual. First, your finance person--Unfortunately I never did get his name. He took his time with my daughter and reviewed a number of details for which I am grateful. Second, your Used Vehicle Director, Brad Dodge, for allowing the sales person to do this thing so that the sale could be completed. Third and far from the least, the sales person, Tim, who went completely out of his way to make certain my daughter had the vehicle she liked and the vehicle best suited for her. I cannot say enough about Tim. Thank you so very much for your fine service. - Thomas B

I was very pleased with Steve and the service department. Keep up the good work, Steve and crew. - Wilma P

Steve S is a very nice salesman. He sold us our 2007 Ford F150 and previous trucks. We are very happy with his service and will continue to buy from him in the future. - Deanna S

Steve S and Dan L have always treated us fairly and with respect. We have been very pleased with the service, honesty and promptness in Plainwell. They are the reason we've kept returning since the early 1990s. - Hal R

Completely satisfied. They told me about maintenance program, but I don't remember an offer to set an appointment. I will keep you address in case of questions later. The salesman was very professional. - Nancy E

This is the first Mercury we have purchased. It is everything I asked for in a car. Our salesperson did a great job. Thank you - Anne

Bob was exemplary in all my dealings with the purchase off my new Lincoln. I feel I am free to call him at anytime. - Martha K

Always got in a short period of time for appointments - Gary P

Excellent- Lee was very up front and helped us make a great decision! - Cynthia D

This is my 6th or 7th car I've gotten from Harold Zeigler. I've down business with Bob for all my cars. I trust him; he has been very fair and helped after my husband passed away. - Nila

Sales: 888-258-5938

Customer Reviews

Contact

Contact Information

Feedback